Patient Information

Our Office Policies

Siloam Health & Associates specializes in comprehensive medical evaluations for direct service connection, secondary conditions, TERA, Gulf War connections, and rating increases. Every Nexus Letter includes a thorough claims file review, ICD-10 diagnostic confirmation, and a detailed clinical rationale backed by peer-reviewed medical literature and official VA standards of proof.

Located in Pensacola, FL, we offer secure, HIPAA-compliant document transmission to serve Veterans locally and nationwide. Schedule a record review to bridge the gap in your VA claim today.

Office Hours

For information or to schedule an appointment, please call us at 850-206-5402.

Appointments/Cancellations

With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.

We value your time and the time of our providers. When you schedule an appointment, that time is reserved exclusively for you.

• Cancellation/Rescheduling: We require at least 24 hours' notice for any cancellation or rescheduling of appointments. This allows us to offer the time slot to another patient who may be in need of care.

• Late Cancellation Fee: Appointments canceled or rescheduled with less than 24 hours' notice may be subject to a late cancellation fee of [e.g., 20% of the appointment fee]. This does not pertain to members.

• No-Show Policy: If you fail to attend a scheduled appointment without any prior notice ("no-show"), you will be charged a no-show fee of [e.g., $75.00. Members may have the visit counted against their membership benefits if applicable, or be charged a flat no-show fee.

• Repeated Occurrences: Repeated late cancellations or no-shows may result in a review of your membership status or ability to schedule future appointments. We understand that emergencies happen, and we encourage you to communicate with us as soon as possible if an unforeseen circumstance prevents you from keeping your appointment.

Emergencies

Siloam Health & Associates provides comprehensive primary and functional medical care, but we are not an emergency care facility.

• For Life-Threatening Emergencies: If you are experiencing a life-threatening medical emergency (e.g., severe chest pain, difficulty breathing, major injury, severe bleeding, signs of stroke, poisoning), immediately call 911 or go to the nearest emergency room. Do not attempt to contact Siloam Health & Associates for these situations.

• Urgent Care Needs (Non-Life-Threatening): For urgent but non-life-threatening concerns that arise outside of regular office hours (e.g., sudden onset of fever, minor injury, acute illness), you can contact our office directly at 850-206-5402.

• After-Hours Communication: For non-urgent questions, please use our patient portal or secure messaging system. We will respond during regular business hours. For urgent member concerns, please follow the instructions provided for after-hours contact.

  • Limited Capacity: DPC practices have smaller patient panels, allowing for more personalized care, and enrollment may be limited.

Payment

The Siloam Health & Associates accepts cash and personal checks as well as the following credit cards:

• Visa
• MasterCard
• American Express
• Discover

We also accept these payment options :

• Siloam Health & Associates operates as a cash-based medical practice, committed to transparent and straightforward pricing. We do not bill or accept payments from any health insurance providers, including Medicare or Medicaid. This model allows us to focus entirely on your care, eliminating the administrative burdens and restrictions imposed by insurance companies.

• Payment Methods: We accept major credit cards, debit cards, and ACH transfers.

• Late Payments: Unpaid balances may incur a late fee of $35 per month if past 5 days late, and it could lead to a temporary suspension of services until the account is brought current. Persistent non-payment may result in termination of your membership.

• Receipts for Reimbursement: While we do not bill insurance directly, we are happy to provide you with a detailed superbill or receipt that you can submit to your insurance company for potential out-of-network reimbursement, particularly for labs or services they may cover. Please note that reimbursement is not guaranteed and is solely between you and your insurance provider. We recommend contacting your insurance company directly to understand their policies regarding out-of-network benefits and direct primary care.

Patient Forms

The Siloam Health & Associates provides our patients with office forms for your convenience. We recommend you print and fill these forms prior to your appointment to save time.

• Medical History
• X-ray Records Release
• HIPAA Compliance
• Consent
• Financial Agreement

Note: These files are in PDF format. If you do not have Adobe® Reader® on your computer, you can download it for free by clicking here.